Have you completed your journey with Frontier Airlines and found that you have lost an item? The situation can be extremely stressful. However, you can stop stressing over that now. With Frontier lost and found service, you have a great chance to get your item back. 

Frontier is not responsible for offering a replacement for your misplaced item. Still, the airline does its best to help its passengers in such a hectic situation. Therefore, the first thing you should do is report the items you lost on the aircraft. So, if you want to learn what you can do when you lose your item, then the information below will help you.

Does Frontier have a lost and found Department?

Yes. Frontier Airlines has its own lost and found department. Therefore, if you have lost any item, you can visit Frontier Airlines official website.

Further, you should click on “Report an Item” for the following things:

  • Baggage Loss
  • Delay or Damage

You can also check out the “Frequently Asked Questions” section. It will help you on ‘how you can place a request for a lost item’. Further, you can go to the “Manage My Report” section to find a solution to your queries.

So, the Frontier lost and found department does its best to find your misplaced item or luggage. 

How to contact frontier lost and found to get back missed items?

The first thing you should do is to contact Frontier lost and found phone number and give them details of your item. The airline makes every effort to find your item. However, there is no guarantee that you will get it back for sure.

Frontier Airlines processes many lost items throughout the year. Therefore, the first responsibility lies with you to inform the airline as soon as possible. So, when you forget an item on the flight, submit a report for the same.

However, keep in mind that the process can take time. This is the reason why Frontier Airlines suggests its passengers to claim a lost item within five business days. Therefore, here is what you can do to claim your lost item on a flight.

Talk to the Gate Agent

If you are near the gate area and find that an item is missing, then talk to the gate agent. They will check the aircraft for you and you can be lucky enough to receive your item back.

Visit the Luggage Service Help Desk

Frontier Airlines has a dedicated luggage service desk for the convenience of its passengers. However, you can also inquire about your lost item with them. The executive can ask you for the contact information, and booking number etc. Further, you can receive the call, message, or email from the airline.

Report at Lost and Found Counter

You can simply go to the Frontier Airlines lost and found counter. If it has been so long since you left the item, then they probably have got it by now. Therefore, you can report a claim to them.

Contact Customer Service

Last but not the least, you can get in touch with a Frontier representative through phone, text, or email. Further, share your concern with him and he will find the best way to help you.

What if Frontier Loses My Bag?

If Frontier loses your bag, then you have to report to the airline within 24 hours of arrival. To do the same, you should fill the form for lost baggage on the Frontier Airlines website. Also, you can call a Frontier agent to claim your lost baggage.

Further, the airline will compensate for your lost luggage if it is at fault. However, the amount of compensation depends on the policies of the airline.

What should I do If an item is missing from my bag on Frontier flight?

When any of the items is missing from your bag, then you need to know the following things. 

You Missed an Item from Your Checked Bag: In this case, you need to visit the ‘baggage issues’ section on the Frontier Airlines website. For that, you should follow the below simple steps:

  • Go to the “Baggage Issues” section
  • Then, look for the “Arrived with item(s) missing tab in green colour.
  • Clicking on the above tab a page will open.
  • Then, enter the last name.
  • Further, write the PNR/ record locator/confirmation number.
  • Next, tap on “Retrieve my information”
  • Follow the guided process further.
  • As soon as the airline finds your item, its representative will get in touch with you.

You Forgot an Item on the Aircraft or at The Airport:

If you forgot your item on the aircraft, then you can report it online. For that, you need to follow the below steps:

  • Visit Frontier Airlines website
  • Then, click on the link here to report the lost item
  • Further, click on the “Report items left onboard” option.
  • Clicking on the above option, a lost report form will open
  • Therefore, fill in all the details carefully.
  • Finally, tap on the “Submit Report” button.
  • Allow sometime to the Frontier Airlines. Further, one of its representatives will contact you with the solution.

How do I talk to Frontier customer service?

If you want to contact Frontier Airlines customer service, then you must understand that the airline offers you multiple ways. Therefore, you can use any of them at your convenience:

  • Phone Number: You can reach out to a Frontier representative by calling at 1-800-243-6297. The agent will make their best efforts to get you reunited with your lost item.
  • WhatsApp: You can also contact the airline through WhatsApp at (720) 902-3969. You just need to send your query on the number and then a Frontier agent will assist you.
  • Live Chat: Frontier Airlines also provides a live chat option on its website. Therefore, you can go to the “Chat with Us” in the “Customer Service” section of the website. Further, a chat box option will come on the screen. Type your concern in the chat box and send it.
  • Email: You can also send an email to Frontier Airlines to report your lost item. Mention every detail of your item in the mail as it will help the airline to recognize it. Further, the airline responding to your queries and the search process can take time. therefore, have that much patience.

How Long will You Search for My Lost Item?

The Frontier Airlines lost and found department holds the left items for 90 days. Therefore, the airline follows its process to get the item united with its owner. Later on, if nobody claims such items, it gets sent to either donation or for destruction.


So, if you have boarded a Frontier flight and lost an item on board or anywhere else, then no need to worry. The above information will help you get your lost item back. Therefore, you can use Frontier airlines lost and found app or visit its website to file a claim for your lost item.


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