Qantas Airlines Cancellation Policy and Refunds: How it Works

Planning a trip takes time and cancelling it at the last moment is not a welcoming situation. Even the frequent traveler faces unexpected circumstances sometimes. Therefore, Qantas cancellation policy is to help the passengers who get stuck with cancel flight situations. The airline understands that things do not always go with the plan and may require you to cancel a flight. Therefore, you get the flexibility to cancel your ticket and get a refund depending on the eligibility. Go through the below information to learn more about the cancellation process at Qantas.

How to Cancel My Qantas Flight Booking?

Qantas Airways gives you various alternatives to revoke your ticket. You can use any of them as per your convenience:

Online: Cancel a Ticket using Manage Booking (Website)

  • Visit Qantas website –
  • Enter your sign in details such as booking reference number.
  • Go to the Qantas manage booking section.
  • Click on the “Cancel/Voucher” option
  • Make payment for the cancellation fee, if applicable
  • Finally complete the cancellation process.
Note: Frequent Flyer or Business Reward Members can also cancel it by signing in to their account.

Offline: Get in Touch with a Qantas Representative

Contact a Qantas agent when you fail to find the cancel button online. You may need to pay a service fee for the guidance of the agent.
  • Dial Qantas Airways phone number(022 6111 1818)
  • Follow the IVR process
  • Choose the prompts as per your concern
  • Connect to an agent and share the concern
  • The agent will help you in cancellation.
  • Then, make payment , if any applicable
  • Complete the cancellation process as guided by the agent.

At the Airport: Approach the Helpdesk

  • Go to the Qantas help desk on reaching the airport.
  • Share your concern with the executive.
  • Then, the agent will share the options you have
  • Provide the details needed for cancellation.
  • Pay a fee and complete the process.

Cancel Flight through Qantas Mobile App

You can easily cancel a flight ticket using Qantas mobile app. Follow below step-by-step process:
  • Download and open Qantas mobile application on your device
  • Go to the ‘Manage Bookings’ section
  • Enter details like reference number and last name to sign in
  • Select the booking you want to cancel.
  • Click on the ‘Cancel Flight’ option.
  • Make the payment if applicable
  • Lateron, you will receive confirmation from the airline.

Qantas Airways Flight Cancellation – Important Rules to Consider

It is true that you have the freedom to cancel a flight on Qantas. But before that, you should know the below rules:
  • You can cancel your ticket for full refund when you do it in 24-hour of making the reservation. Ensure, seven days are there for departure.
  • It is applicable for tickets purchased in the US only.
  • You will get different alternatives when Qantas Airways cancel your ticket.
  • The airline will provide you booking in another flight or a flight credit or a refund.
  • Even if you have an international flight, the airline gives you options for refund. You don’t pay a cancellation fee most of the time.
  • You can cancel your flight even after check-in. But first, you should undo the check-in on Qantas App.
  • The refund will depend on your purchased fare’s terms & conditions.
  • Frequent Flyer program members can cancel the ticket in 24-hour from reservation.
  • The airline waive off the cancellation charges.
  • You can not cancel a ticket for a single passenger.
  • First, you must place them on a separate booking and make the changes later on.
  • You can cancel Classic Flight Reward reservations 24-hour prior to departure.

Qantas 24-hour Booking Cancellation Rule

It is an important rule while cancelling your ticket with Qantas. As per Qantas 24-hour cancellation policy, you can revoke your ticket for free. You have to do it in 24-hour of completing the reservation. But, seven days must remain for departure. The rule is especially applicable on Qantas frequent flyers and when you purchase a ticket in the USA. You can use this option to secure the complete value of your ticket. However, the airline will charge a cancellation fee depending on the fare type for cancellation after 24-hour.

How Much Does it Cost to Cancel a Qantas Flight?

Qantas offers free cancellation if you do it within 24 hours of making the reservation. A fee is applicable as per the fare rules after 24 hours. So, Qantas cancellation fee can vary with the fare rules that further change with the origin and destination. The airline charges the fee on a per person basis and not per booking. There are basically four types of fare types on Qantas. Each comes with its own rules. Therefore, check the fare rules for each route by clicking here. For some of the common destinations, you can check the below table:
Country Economy Premium Economy Business First Class
Australia $200 $300 $400 $500
New Zealand $200 $300 $400 $500
USA/Canada $200 $300 $350 $400
UK/Europe €180 €250 €350 €400
Singapore $200 $300 $400 $500
Japan ¥22,000 ¥33,000 ¥44,000 ¥55,000
China ¥1,400 ¥2,100 ¥2,800 ¥3,500
UAE AED 750 AED 1,100 AED 1,500 AED 1,850

Hong Kong

HK$1,600 HK$2,400 HK$3,200 HK$4,000
South Africa ZAR 2,800 ZAR 4,200 ZAR 5,600 ZAR 7,000
Connect with a Qantas representative to inquire more on the cancellation charges.

What are the Common Reasons for Qantas Flight Cancellations

The airline cancels flights for a number of reasons. A few are:
  • Bad Weather Conditions: Thunderstorms, fog, sudden change in wind pressure, etc. can result in flight cancellations by the airline.
  • Mechanical Difficulties: Qantas can cancel a flight when there is a mechanical issue with the aircraft. It is essential for the safety of passengers.
  • Shortage of Staff: The airline can cancel a flight when there is a lack of necessary staff due to illness, scheduling issues, workers strike, or any other unexpected event.
  • Air Traffic Control: Qantas can cancel flights to prevent overcrowding in the airspace.
  • Security Concerns: The airline can cancel the ticket when there is a public security concern. For example, terrorist attacks, riots, civil disturbances etc.
  • Bird Strike: Birds colliding with an aircraft can affect its ability to run safely. Therefore, the airline may need to cancel the flight.
  • Limited Passengers: Qantas needs to meet the minimum number of passengers requirement on a flight. Therefore, it can cancel if fewer passengers seem to be boarding the flight.

Does Qantas Extend Refunds on Cancelled Flights?

Yes. Qantas processes refunds for cancelled flights but not in every single scenario. Accordingly, Qantas refund policy divides it into two categories:

Booking Qualifies for Refund

Qantas Airways will provide a refund for booking cancellations made through Qantas website or mobile application. It is possible only when you meet the following conditions:
  • You cancelled a ticket for travelling within or from Australia
  • When you make the payment in Cash, Qantas Points, Rewards, or a mix of all, and
  • Completed cancellation 30 days prior to departure.

Booking Does Not Qualify for Refund

Qantas does not provide refund in the following circumstances:
  • Your departure is outside of Australia.
  • When you cancel your ticket after a 24-hour grace period.
  • Booked ticket from a third party or an agent.
  • Ticket purchased using the flight credit.
  • Less than 30 days remaining for departure.
  • Tickets in which you have made the modification earlier.
  • You booked the ticket for unaccompanied minors
  • When you revoke the ticket for a passenger and book a new ticket.
Note: You can contact a Qantas agent if you have unanswered questions about the refund policy.

What happens when I cancel a flight booked with Qantas points?

The flight cancellation terms differ with the reward type on cancelling a flight booked via Qantas Points. Hence, consider the following factors:

Flight Rewards

Qantas charges a cancellation fee and returns the remaining points as refund when you use flight rewards to purchase a ticket. It includes taxes and other fees as well.

Point Plus Pay

The fare rules change with the fare type when you use Point Plus Pay to make payment for your reservation. Therefore, you can check the conditions on the “Your Bookings” section in your account.

Flight Reward and Point Plus Pay

The airline can charge a cancellation /refund fee for cancellation of booking purchased using flight reward and Point Plus Pay.


We hope you must have got every information on Qantas cancellation policy you needed to know about. The airline kept the cancellation process simple, which further eases the refund processing. If any doubt is still wandering into your mind, ask a Qantas agent or call one of our experts at 1-860-374-7569.


Can you cancel a Qantas flight online for a refund?

Yes, you can cancel the reservation by clicking on the Cancel/Voucher option in the flights section. Next, choose between flight credit or refund.

Does Qantas Airways have a 24 hours cancellation policy?

Yes. You can cancel your reservation within 24-hour of ticket booking for full refund.

Can I remove a passenger from my booking with Qantas?

Yes. You can do it using the Separate button displayed below your booking. If it does not show, then your booking does not qualify for it.

How much time does it take for Qantas Airways to process a refund?

Qantas takes 15 working days to process a refund. The time can exceed in the peak season.

Does Qantas give full refunds?

Yes. You get the full refund for the value of your ticket if it’s not used. Or else, the airline will provide a refund for the unutilised part.

Does Qantas refund reward points on cancelled flights?

Yes, when you have booked using points, the airline can charge a cancellation fee and get you a refund for the remaining.

How late can you cancel a Qantas Flight?

You can cancel a Qantas flight within 24-hour from booking when your travel plan changes. More Airlines: